Concert Close - Green IT Deployment
The research and development required to create a methodology that captures these objectives and which decreases the cost associated with multiple truck rolls is, in most cases, beyond the abilities of small-to-medium sized businesses (SMBs).In an effort to meet the growing environmental concerns and to provide the service industry with a process that can be implemented in nearly every niche, Concert Technologies has developed and released to all companies sharing its concerns for environmental protection and cost savings a methodology to reduce fuel consumption and carbon monoxide emissions by nearly 70%.
In an interview, Concert Technologies Executive Vice President, Tom Suder, discusses the U.S. Department of Transportation"s statistics on fuel and emissions and how the telecom industry in particular is missing the opportunity to protect the environment on service and installation rollouts and, in turn, wasting valuable resources. Suderò€™s company provides a solution through the simple method of reducing truck rolls and unnecessary transportation while accelerating deployment speed and saving money.
Typically, when a service company is contacted for an installation or service call the responding company, in an effort to satisfy the customer, calls the first available technician, regardless of the techò€™s distance to the site. Concert Technologies, limits the distance threshold for any of its technicians traveling to customer locations to 40 miles or less.
In cases where multiple services are requested by the customer, the typical responding company sends multiple trucks each carrying specialized technicians from any distance to the customer location. At times these distances range from 75 miles to 100 miles to 150 miles to even 200 miles. Roundtrip, these distances reach 150 miles, 200 miles, 300 miles and 400 miles, respectively. Concert Technologies, through the use of itò€™s Local Multi-Service Deployment Method, cutting-edge custom software and network of thousands of national and international technicians, continues to provide single truck rolls, within 40 miles or less of the customer site, carrying multiple technicians for multi-service jobs.
When Concert Technologies methodology of a single truck roll traveling 40 miles (80 miles roundtrip) or less for multi-service jobs is compared to those companies dispatching multiple vehicles 400 miles roundtrip to sites, the reduction in fuel consumption and carbon emissions is overwhelming, on the order of millions of gallons of fuel and billions of pounds of carbon monoxide annually.
Suder"s insight into the methods the industry is currently using to deploy and maintain technology as well as the flexibility that IP-based technology offers the telecom industry in general clarifies the problems. Concert Technologies" creative means to manage the environmental and cost issues associated with service company rollouts is generously provided to any service company as a viable solution.